French language Account Manager to work with our client’s existing customer base in Europe.
Customer Support or recruitment background preferred.
Location: City of London
Job type: Permanent
This full-time role is for French-speaking professionals with a UK Work visa or settled status who can apply their skills in CS in a dynamic environment and move to a junior sales role across key products and services.
You will be a self-starter, able to work as part of a team, and willing to assist with all the day-to-day operations inherent to a rapidly growing organisation, serving as a critical link between customers, sales, business development, and management.
The Job
- Proactively service and support French language clients
- Field incoming calls, handle contractor customer inquiries and troubleshoot problems
- Handle client account management functions, including invoicing and collections
- Proactively analyse customer service processes and bring forth ideas for continuous improvement
- Research and develop various resources and reference documents for clients
- Support and participate in the organisation’s Continuous Improvement Program
The Person
- Bachelor’s degree from an accredited university
- Proficient computer skills in programs, including but not limited to Word, Excel, and PowerPoint
- Demonstrated personal initiative
- Proficient presentation skills
- Solid analytical and problem-solving ability
- Excellent customer service orientation
- Desire to assume increasing levels of leadership responsibility
- Ability to work on multiple tasks simultaneously
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- Ability to work well in a fast-paced environment
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