About The Role
The apprentice will work as part of a selection of teams focused on commercial activities within a Pre and/or Post sale activity. All activities are either focused on customer service and/or a sales supporting function. These will include but not be limited to items such as processing customer orders, field service contracts or quotations.
The apprentice will work with and learn from multiple stakeholders and teams across the business in order to gain a well‑rounded experience and knowledge of commercial aspects within the business.
Responsibilities
- Telephone customer enquiry handling including but not limited to order progress, lead times and pricing.
- Providing a high level of customer service through ensuring a timely and efficient processing of customer requests.
- Customer issue escalation and resolution.
- Data entry into respective systems including but not limited to SAP, CRM and SharePoint for items such as orders, quotations, customer returns and field service contracts.
- Focus on logistic operations in terms of invoice control and accuracy through review of receipted request and orders.
- Delivery of objectives as agreed with line manager.
- Undergo necessary training in order to fulfill all duties.
- Participation in departmental projects focused on continual improvement.
Shared Responsibilities
- To comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out duties.
- To ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions.
- To embed the WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results.
Reporting Relationships
- UK Customer Services Manager.
Education / Qualifications
- GCSE Grade 4 or above in English, Science and Mathematics.
Related Experience
- Customer Service focus.
- Ability to organise and prioritise.
- Ability to work as part of a team and as an individual.
- Reliability.
Skills, Special Competencies
- General IT knowledge.
- Willingness to learn.
- Self‑motivated.
- Empathy.
- Eye for accuracy – essential.
- Team player.
Benefits
- 27 days holiday plus bank holidays, with option to purchase up to 3 additional days.
- Flexi scheme.
- Hybrid working available.
- Discounted critical illness cover, dental cover and partner life assurance.
- Healthcare cash plan.
- Subsidised canteen.
- Discounted shopping & leisure vouchers.
- Salary sacrifice car scheme.
- Cycle to Work.
- Gym membership discounts – up to 25%.
- Charity Giving scheme.
EEO Statement
Dräger ensures candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All are welcome to apply.
#J-18808-Ljbffr…