Front Office Manager

Front Office Manager

The Front Office Manager will oversee daily front office operations, ensuring exceptional guest experiences and maintaining high standards of service.

Responsibilities

• Manage daily front office operations: oversee activities including guest service, registration, room inventory, and adherence to policies and standards.
• Monitor and elevate service: track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience.
• Implement revenue initiatives: promote hotel services and execute up‑selling tactics to drive room occupancy and revenue growth.
• Facilitate team knowledge: provide regular updates and training to ensure the team is well‑informed of hotel offerings, services, and local attractions.
• Delight our guests: welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
• Inspire and develop the team: supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Qualifications

• A passion for spreading the light and warmth of hospitality.
• Integrity and always doing the right thing.
• Inspiring leadership skills.
• Strong teamwork and collaboration abilities.
• Ownership mindset and accountability.
• Urgency and discipline to act in the now.

Benefits

• Incredible travel perks – 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world‑class hotels.
• Employee stock purchase program (ESPP) – invest in Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Personalized caregiving concierge services.
• Crisis concierge offer – single, compassionate point of contact for practical and emotional support.
• Mental health resources – free counseling and support through the Employee Assistance Program.
• Benefits availability may vary depending on location and program terms and conditions.

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