The role of Retail Sales Associate is key in delivering an exceptional, premium customer experience within a flagship environment. As a brand ambassador, you will drive sales through expert product knowledge, storytelling, and outstanding service, ensuring every customer interaction reflects the standards of the 47 brand.
Working as part of a high-performing team, you will contribute to a dynamic, fast-paced store environment, supporting key launches, events, and maintaining best-in-class visual and operational standards.
You will play a key role in driving commercial performance through exceptional customer engagement, conversion, UPT, ATV and loyalty-building behaviours whilst delivering a premium brand experience.
Responsibilities
- Deliver an elevated customer experience, providing personalised service and expert product knowledge to drive sales and brand loyalty.
- Act as a brand ambassador, confidently communicating the 47 story, key collections, and collaborations.
- Consistently meet and exceed individual and store sales targets and KPIs.
- Drive key retail KPI performance including Conversion, ATV, UPT and Sales Per Hour.
- Identify add-on selling and cross-selling opportunities through effective customer engagement.
- Support the execution of product launches, campaigns, and in-store activations in line with flagship standards.
- Maintain exceptional visual merchandising standards, ensuring the store always reflects brand guidelines.
- Ensure high standards of store presentation, cleanliness, and organisation across all areas.
- Replenish stock in line with business guidelines, ensuring availability of key styles and sizes.
- Process transactions accurately and efficiently, including cash handling and banking procedures where required.
- Support stock control processes, including deliveries, transfers, cycle counts, and stock takes.
- Support omnichannel initiatives including Click & Collect and digital customer journeys where applicable.
- Capture customer insights and feedback to support trading and merchandising decisions.
- Contribute to store profitability through effective stock management and loss prevention.
- Work collaboratively with the wider team to maintain a positive and productive store environment.
- Attend and actively participate in training sessions, team briefings and development opportunities.
- Adhere to all company policies, including health & safety and security procedures.
Knowledge, Skills, Abilities and Behaviours
Through experience, you must be able to demonstrate acquired skill and measurable success in:
- Strong understanding of customer service excellence and sales techniques.
- Experience working with retail systems and POS technology.
- Proven ability to work towards and achieve sales targets.
- Confident communicator with excellent interpersonal skills.
- Strong organisational skills and attention to detail.
- Commercial awareness and understanding of key retail KPIs.
- Ability to build genuine customer relationships that drive repeat business.
- Knowledge of consumer trends, competitor activity and the wider retail landscape.
- Adaptable and comfortable working in a fast-paced flagship environment.
- Flexible availability, including weekends and peak trading periods.
- Values diversity and contributes to an inclusive environment.
- Ability to stand for extended periods.
- Ability to move and replenish stock safely.
- Ability to occasionally lift and move merchandise in line with company guidelines.
Education, and Experience
- GCSEs (or equivalent) in English and Mathematics preferred.
- Further education qualifications desirable but not essential.
- Commitment to ongoing learning and development through company training programmes.
- One or more years of customer service and/or retail experience preferred.
- Demonstrable passion for the 47 brand, product, and consumer.
- Ability to perform basic numerical calculations.
- Strong verbal and written English communication skills.
- Ability to accomplish multiple tasks in a fast-paced environment.
- Ability to work effectively within a team-oriented environment.
Please note that this role is fixed term for 6 months
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