Job Description
We don’t just believe in better. We make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate, turning big ideas into the products, content and services millions of people love.
Design, develop and implement machine learning pipelines and GenAI‑powered search and conversational chatbot solutions for scalable mobile and TV applications at Sky and Comcast.
Team Overview
Global Product – the team behind your favourite Sky products and the platforms that power them. Our team is dedicated to solving problems and finding new ways to captivate millions of customers by putting them at the heart of everything we do. From Sky Glass, Sky Q, Peacock and NOW to news and sports apps, we make entertainment even better.
What You’ll Do
- Design, develop and optimise GenAI‑powered search and conversational chatbot experiences that integrate seamlessly into scalable mobile and TV applications used by end users
- Build retrieval‑augmented generation (RAG) pipelines combining LLMs with structured and unstructured data
- Optimise relevance, latency, and response quality for interactive UI components
- Evaluate and improve models using real‑world feedback, analytics and experimentation
- Collaborate closely with frontend, product, and UX teams to embed AI components into user‑facing applications
- Contribute to system architecture, model selection, and deployment strategies
- Participate in Scrum / agile process
Qualifications
- Experience with traditional ML systems and GenAI (LLMs, agent frameworks), including proven delivery of GenAI‑powered search or chatbot solutions in production
- Solid understanding of:
- Large Language Models (LLMs)
- Vector databases and semantic search
- Retrieval‑Augmented Generation (RAG)
- Robust programming expertise, primarily in Python, delivering ML and GenAI solutions with a language‑agnostic mindset
- Hands‑on use of serverless cloud services (e.g., AWS Lambda best practices)
- Strong team player and communicator with experience in agile, fast‑paced environments
Desirable Skills and Experience
- Extensive machine learning research background
Benefits and Perks
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences
How You’ll Work
We have adopted a hybrid working approach. The hybrid working expectations for this role are two days in the office per week.
Office Base
Osterley – Our Sky Group HQ. Equipped with state‑of‑the‑art technology and workspaces, the campus offers subsidised restaurants and cafes, a gym, cinema, car wash and beauty salon. It is a 10‑minute walk from Syon Lane train station and serviced by shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Free onsite parking is available for cars, motorbikes and bicycles.
Equal Employment Opportunity
We’re an equal opportunity employer and value diversity. We’re a Disability Confident Accredited Employer, and we welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
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