Lead Consultant – Configuration Mgt Lead / Configuration Manager – Leeds, UK

Role:

Lead Consultant

Technology:

Configuration Management Lead / Configuration Manager

Location:

Leeds / Warwick UK

Role Overview

The Configuration Management Lead is responsible for establishing and governing the Configuration Management Database (CMDB) and ensuring accurate tracking of IT assets, configuration items (CIs), and their relationships across the enterprise. This role plays a critical part in enabling effective IT Service Management (ITSM), supporting incident, change, and problem management processes.

Key Responsibilities

• CMDB Management & Data Integrity
• IT Asset & Service Mapping
• Integration with ITSM Processes
• Tools & Automation
• Reporting & Analytics
• Stakeholder & Team Management
• Risk, Compliance & Audit

Required Skills & Competencies

• Configuration Management Strategy & Governance
• Define and implement the Configuration Management strategy, policies, and processes.
• Establish and maintain the CMDB governance framework aligned with ITIL best practices.
• Ensure standardization of configuration management processes across the organization.
• Drive CMDB maturity and continuous improvement initiatives.
• Own and maintain the CMDB platform ensuring accuracy, completeness, and consistency of data.
• Define CI classes, attributes, relationships, and lifecycle management.
• Implement processes for CI identification, control, status accounting, and verification/audit.
• Conduct regular audits and reconciliation of CMDB data with discovery tools.
• Manage IT asset lifecycle (hardware, software, cloud resources).
• Enable service mapping and dependency mapping across applications and infrastructure.
• Integrate CMDB with discovery and monitoring tools for real-time updates.
• Ensure alignment between asset management and configuration management.
• Collaborate with Incident, Problem, Change, and Release Management teams.
• Ensure CMDB supports impact analysis, root cause analysis, and change risk assessment.
• Enable accurate service impact visibility during outages or changes.
• Drive adoption of CMDB across operations teams.
• Lead implementation and enhancement of tools such as ServiceNow CMDB, BMC Helix, etc.
• Leverage automation and discovery tools for CI population and updates.
• Define integrations with monitoring, cloud, DevOps, and security systems.
• Improve efficiency through scripting, APIs, and automation frameworks.
• Develop dashboards and reports for CMDB health, data quality, and compliance.
• Track KPIs such as data accuracy, CI completeness, audit compliance, and usage metrics.
• Provide insights for decision-making and operational improvements.
• Engage with cross-functional teams (Infrastructure, Cloud, Security, DevOps).
• Act as SME for configuration management processes and toolsets.
• Lead and mentor CMDB analysts and administrators.
• Collaborate with vendors and tool partners.
• Ensure compliance with internal policies and regulatory requirements.
• Support audit activities and provide CMDB evidence as required.
• Identify risks in configuration data and implement mitigation actions.

Technical Skills

• Strong expertise in Configuration Management, CMDB, and IT Asset Management
• Deep understanding of ITIL v3/v4 (Service Asset & Configuration Management)
• Hands-on experience with tools like ServiceNow CMDB, BMC Remedy/Helix, Micro Focus
• Knowledge of Discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium)
• Understanding of cloud platforms (Azure, AWS, GCP) and hybrid environments
• Familiarity with APIs, automation tools, and scripting (PowerShell, Python)

Functional Skills

• Service mapping and dependency modeling
• Data governance and quality management
• IT Operations and Service Management integration

Leadership Skills

• Strong stakeholder management and collaboration abilities
• Ability to lead cross-functional teams and influence without authority
• Analytical and problem-solving mindset
• Excellent communication and presentation skills

Equal Opportunity Employment

Infosys is proud to be an equal opportunity employer.

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