SVP, Product Designer – Client Custody (London)
We are seeking a Senior Product Designer with experience working with, defining, and designing complex systems to bring creativity, strategic insight, and user‑centered thinking to our team. This role requires a highly skilled designer who excels in collaboration, design execution, and the ability to drive impactful user experiences for one of our most critical financial products, including AI‑assisted workflows designed for clarity, appropriate controls, and use in a regulated environment.
Responsibilities
- User‑Centered Design – Lead with a user‑first approach, ensuring all design choices address user needs, behaviors, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users.
- Journey Mapping – Map and analyze end‑to‑end user journeys across customers, operations, servicing teams and systems to identify pain points, key moments, and opportunities for improvement. Use journey maps to align teams on a shared vision of user needs, ensuring a cohesive and supportive experience at each stage.
- Interaction and UI Design – Demonstrate mastery in designing complex web interfaces and workflows, creating products that are both highly functional and visually engaging. Skilled in developing intuitive layouts, navigation patterns, and interaction models for intricate systems. Thoughtfully use animation and micro‑interactions to guide users, making complex tasks more approachable and enhancing the overall product experience.
- Cross‑Functional Collaboration – Work closely with product managers, engineers, and stakeholders to align design efforts with business goals, transforming complex requirements into clear, functional design solutions that respect technical constraints.
- Proficiency in Design Tools – Possess advanced skills in tools such as AI‑first tooling (IDEs, CLIs, etc.), Figma and Miro, to create high‑fidelity wireframes, prototypes, and mockups that clearly communicate interaction models and UI specifications—using AI where appropriate to accelerate exploration and iteration with strong design judgment.
- Design System Knowledge – Experience with and contribute to a global design system that ensures visual consistency across interfaces. Develop workflow patterns and components that can then be reused by other teams.
- Complex Systems Knowledge – Bring an understanding of the unique challenges of designing and maintaining complex systems, with an ability to distill intricate requirements into clear design solutions that facilitate user understanding and interaction.
- AI Experience Design (Human‑in‑the‑Loop) – Design and evolve AI‑assisted experiences (e.g., smart help, summarization, recommendations) with clear user intent, transparency of system behavior, and user controls. Partner with product, engineering, and risk stakeholders to define escalation paths, feedback loops, and evaluation signals that support safe and effective use.
- Effective Communication and Storytelling – Articulate design concepts and rationale to diverse stakeholders, making complex ideas accessible. Use storytelling to engage others in the product vision, fostering alignment and enthusiasm.
- Mentorship and Leadership – Guide junior designers, provide constructive feedback, and elevate team standards. Foster a culture of continuous learning, innovation, and collaboration within the team.
Qualification Highlights
- Strong experience in regulated environments such as finance, health or insurance.
- Proven ability to design complex, AI‑enabled workflows for regulated products.
- Demonstrated leadership and mentorship within a design team.
Portfolio Requirement
A portfolio is required to be considered for this position. It should demonstrate some or most of the expertise described above and should be a clear visual indicator of your qualifications for the role. A portfolio could include a Figma link that is open to view access.
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence. We provide access to flexible global resources, generous paid leaves, paid volunteer time, and support for your personal resilience and financial goals.
Equal Opportunity Employer
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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