Head of Performance Marketing | Challenger eCommerce Brand | London
The Client
Operating within a fast-evolving consumer category, the business has successfully carved out a distinctive position in the market by challenging conventional approaches and building meaningful relationships with its customers. As a result, the brand has developed a level of customer loyalty and advocacy that has become a key driver of its continued growth.
The company has experienced significant momentum over recent years, expanding its customer base, broadening its product offering, and strengthening its position within an increasingly competitive landscape. Alongside its success across direct-to-consumer channels, the business continues to explore new routes to market and opportunities to further accelerate growth.
With increasing brand awareness and growing customer demand, the focus is now shifting towards building a more sophisticated and scalable performance marketing function. The business sees a significant opportunity to enhance customer acquisition, improve marketing efficiency, and unlock greater value across the customer lifecycle through a more structured, data-driven approach to growth.
To support this next phase, the company is looking to appoint a Head of Performance Marketing who will take ownership of acquisition strategy, media investment, experimentation, and channel performance. Working closely with founders and senior leadership, this individual will play a key role in shaping the future growth trajectory of the business and building the foundations for long-term commercial success.
Key Responsibilities
- Own the overall performance marketing strategy across customer acquisition channels
- Lead paid media activity across Meta, Google, TikTok, YouTube, and emerging platforms, with a focus on efficient customer acquisition and scalable growth
- Develop and execute a structured testing roadmap across creative, audience targeting, landing pages, offers, and conversion funnels
- Build performance frameworks that improve channel efficiency, conversion rates, and return on marketing investment
- Partner closely with CRM and retention teams to maximise customer lifetime value and improve repeat purchase behaviour
- Collaborate with creative and brand teams to develop high-performing campaigns that balance commercial outcomes with brand consistency
- Manage agency relationships and platform partners, ensuring accountability against performance objectives and growth targets
- Own reporting, forecasting, and budget allocation processes to support data-led decision making
- Identify new growth opportunities across channels, partnerships, referral programmes, and emerging acquisition strategies
- Work directly with founders and senior stakeholders to translate commercial priorities into actionable marketing plans
What the Client Would Like to See
- Proven experience in senior Performance Marketing, Growth Marketing, or Digital Acquisition leadership roles
- Strong hands-on expertise across paid social, paid search, attribution, and marketing analytics
- Experience scaling customer acquisition programmes within eCommerce, consumer, retail, FMCG, or other high-growth environments
- Deep understanding of performance metrics including CAC, ROAS, MER, LTV, payback periods, and contribution margin
- Demonstrable success building testing frameworks across media buying, creative strategy, and conversion optimisation
- Strong commercial acumen with the ability to balance growth ambitions against profitability objectives
- Experience managing agencies, budgets, and cross-functional stakeholder groups
What We Would Like to See
- A commercially minded marketing leader who combines analytical rigour with strong creative instincts
- Someone who thrives in fast-moving, entrepreneurial environments where growth and experimentation are prioritised
- A hands-on operator who enjoys both setting strategy and driving execution
- Strong communication and stakeholder management skills, with the confidence to influence senior decision-makers
- A builder mentality with a passion for creating scalable systems, processes, and growth frameworks
- Motivated by the opportunity to play a key role in shaping the future of an ambitious consumer brand
Location: London (Hybrid)
Start Date: ASAP
At Harmonic, we are committed to building diverse and inclusive teams. We welcome applications from individuals of all backgrounds and ensure that every candidate is considered fairly and equitably, regardless of race, religion, gender identity or expression, disability, age, sexual orientation, or any other protected characteristic.
#J-18808-Ljbffr…