Head of Property and FM

Role

Head of Property and FM

Location

London – with travel

Salary

Up to £100,000 per annum

Sector

Retail, Travel, Food & Beverage

Job description

We are seeking an experienced and commercially focused Head of Property and FM to lead an integrated property, facilities, and compliance function across a diverse UK and Ireland estate. This portfolio spans retail and food and beverage outlets within fast‑paced, complex and regulated environments.

Responsibilities

• Compliance and Health and Safety – lead and embed a robust compliance framework aligned with UK and Ireland legislation, sector regulations and internal standards
• Facilities Management – develop and deliver a comprehensive FM strategy across planned, reactive and lifecycle maintenance
• Own Health and Safety strategy, governance and performance across all sites
• Ensure full compliance with statutory requirements including fire safety, CDM, electrical, gas, water hygiene and accessibility
• Oversee audits, risk assessments, incident investigations and corrective actions
• Champion a strong safety first culture across all teams
• Manage outsourced providers and contractors to ensure service excellence, compliance and cost control
• Ensure seamless 24/7 operations in a live airport environment with minimal disruption
• Property Maintenance and Asset Management – oversee maintenance of all retail and F&B units to ensure safety, compliance and brand standards
• Implement asset lifecycle strategies and long‑term maintenance plans
• Capital Projects and Development – lead end‑to‑end delivery of refurbishments, reconfigurations and new store developments
• Stakeholder Management – build strong relationships with airport operators, landlords, regulators and internal teams
• Budget and Financial Control – develop and manage OPEX and CAPEX budgets
• Sustainability and ESG – support delivery of sustainability initiatives including energy efficiency and carbon reduction
• Leadership and Team Development – lead, coach and develop a high‑performing property services team
• Key Skills and Experience – significant senior leadership experience in property, facilities or estate management within a multi‑site environment
• Background in retail, hospitality, travel hubs or similarly complex operational settings
• Strong track record in compliance and Health and Safety leadership
• Experience delivering refurbishment and new build projects in regulated environments

Qualifications

• Degree (or equivalent) in Property, Facilities Management, Engineering or related field (desirable)
• Recognised Health and Safety qualification (e.g. NEBOSH) or equivalent experience
• Membership of a relevant professional body (e.g. IWFM, RICS, IOSH) is advantageous

Other requirements

You must be able to live and work in the UK without restriction.

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