Executive Officer

The DWP is recruiting for 100 Executive Officers in Pontypridd, Wales working as Self Employment Income and Expense Review Agents.

As an Income & Expenses checking agent you will:

• Manage and conduct partial case reviews within an allocated caseload to ensure all cases adhere to all legal and policy requirements.
• Plan and conduct robust interviews with claimants by telephone, asking the required questions to gather all relevant information, including exercising judgement to tailor follow up questions of each individual case.
• Educate claimants on how to accurately report their Self-Employed Income and Expenses.
• Decide what evidence is appropriate to request from claimants in order to confirm the validity of declarations, considering the context of each individual case.
• Gather, verify and assess all available information, and decide on an appropriate course of action from a number of options, to ensure any incorrectness can be identified and corrected. Examples include referring to CFCD (Counter Fraud, Compliance and Debt).
• Complete reviews to a high standard, so that others can use the gathered information and advice as the sole source of evidence to make a fair judgement.
• Seek support and advice when required, identifying most appropriate source for the particular challenge e.g., referring to written guidance, raising with colleagues in a case conference or escalating to a team leader.
• Record the progress of a case on departmental systems. Maintain and retain relevant evidence in the evidence file redacting & annotating sensitive material when appropriate.
• Work collaboratively, effectively and flexibly within the team and contribute towards the development of this new role.
• Contribute to feedback and lessons learned to shape and improve the role and processes.

Benefits

Alongside your salary, the Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme. This means for your salary of £32,137 DWP contributes at least £9310.08.

We also have a broad benefits package built around your work‑life balance which includes:

• Working patterns to support work/life balance such as job sharing, term‑time working, flexi‑time and compressed hours.
• Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro‑rata for part‑time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest‑free season ticket loans for travel, a cycle‑to‑work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA – a first‑class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry‑recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

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