Operations Director – De-Risking

Aptia have a new opportunity for a De-Risking Operations Director to provide leadership and process optimisation to our De-Risking solutions team. This team sits as part of our newly-formed Consulting division and is a key growth and focus area for the business.

Reporting to the Head of De-risking, you’ll play a key role in shaping how we deliver solutions, improve processes, and support clients through complex transformation projects.

This is a hybrid working role which can be aligned to any Aptia UK office.

Here’s what you’ll be doing:

Leadership & Delivery

• Lead multiple De-risking teams (3-6 direct reports; up to 50 total team members)
• Oversee delivery of complex, high-profile client projects ensuring quality, timelines, and client satisfaction
• Act as the escalation point for operational, resourcing, and client challenges

Operational Excellence

• Drive process improvements, standardisation, and efficiency across teams
• Ensure robust governance, risk management, and compliance in all data and project work
• Continuously enhance service delivery and operational performance

Client & Commercial Focus

• Manage relationships on escalated client accounts
• Support pricing, budgeting, and revenue generation activities
• Identify opportunities to expand services and add value to clients

Financial & Performance Management

• Monitor utilisation, revenue targets, and project performance
• Drive accountability for team output and profitability
• Review and act on MI reporting to optimise results
• Build, develop, and retain high-performing teams
• Lead recruitment, succession planning, and talent development
• Foster a collaborative, engaging, and high-performance culture

Here’s what we’re looking for:

• Strong experience leading project-based teams in pensions or financial services
• Deep understanding of UK pensions legislation
• Proven ability to drive operational change, process improvement, and transformation
• Experience managing client relationships, budgets, and profitability
• Strong commercial awareness, including revenue generation and fee negotiation
• Excellent stakeholder management and influencing skills
• Analytical mindset with strong problem-solving capabilities

If this sounds like your ideal next opportunity, please apply with your CV and cover letter as soon as possible.

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