Senior Software Engineering Manager for Digital Distribution and MarTech – London – Hybrid
Leading Investment Management firm is seeking a Senior Engineering Manager to manage Delivery, Operations & Support for Digital Distribution. The successful candidate will be accountable for ensuring the stability, scalability, and performance of the digital and marketing enablement ecosystem that powers our client’s global distribution channels.
This strategic leadership role will line-manage a software engineering team as well as operational delivery and production support for marketing self-service capabilities and the digital experiences underpinned by Digital Distribution. You will partner closely with the build engineering teams to ensure seamless handover from project delivery to stable run-state, and lead offshore support teams in resolving issues quickly, enabling marketers to focus on driving client engagement.
The ideal applicant will currently be serving as senior technology leader Digital and Marketing Solutions, bringing a strong command of vendor management, incident resolution, and process improvement in a complex, global, environment. Though digital and Martech is more important than industry background as financial services is a plus.
Hybrid working environment – up to 3 days per week working from home
Key Responsibilities
- Provide senior leadership oversight for offshore external service providers managing offshore software engineering as well as support teams.
- Set performance expectations, SLAs, and escalation paths for vendors, ensuring alignment with internal standards.
- Build a culture of partnership and accountability with external partners.
Operational Leadership
- Lead production support and engineering for Marketing self-service capabilities (e.g., Marketing Resource Management, Campaign & Journey Orchestration, Content Management, Event Management, Social Engagement, Consent & Preferences) and digital experiences.
- Ensure high availability, stability, and performance of platforms, with proactive monitoring, incident management, and root cause analysis.
Partnering for Seamless Delivery
- Partner with build engineering teams to ensure smooth transition from project delivery to BAU, with clear operational readiness criteria.
- Collaborate with marketing, sales, and product stakeholders to understand needs and ensure operational capabilities meet business expectations.
- Act as the primary technology liaison for segment marketing teams using self-service tools, ensuring fast resolution and strong adoption.
Governance & Continuous Improvement
- Lead governance for digital channel enablement operations, ensuring compliance with security, privacy, and regulatory requirements.
- Drive continuous improvement initiatives to increase self-service capability, reduce manual intervention, and improve user satisfaction.
- Monitor KPIs for incident resolution time, platform uptime, and customer satisfaction, implementing corrective actions as needed.
Experience & Skills Required
- 15+ years in technology delivery and operations, with at least 5 years in enterprise-scale digital marketing or martech operations.
- Proven track record in engineering, production support leadership and operational excellence for marketing enablement platforms and digital experiences.
- Strong vendor management experience, particularly with large offshore partners including contract oversight, SLA enforcement, and performance improvement.
- Familiarity with at least one of the major Digital Marketing Solutions (DMS) platforms: Adobe Experience Cloud, Salesforce Marketing Cloud, Seismic, etc.
Preferred
- Experience in asset management, wealth management, or other financial services digital distribution environments.
- Knowledge of capability-led funding models and working in a Solution Delivery structure.
- Track record in increasing self-service adoption among non-technical marketing teams.
- Expertise in ITIL processes and operational governance in a regulated environment.
Leadership Attributes
- Operational Anchor: Ensures stability and reliability as the foundation for business growth.
- Service Mindset: Acts as a trusted partner to marketing teams, anticipating needs and removing friction.
- Vendor Commander: Sets clear expectations, drives accountability, and builds productive partnerships with external providers.
- Calm Under Pressure: Maintains composure and focus during incidents, ensuring issues are resolved quickly and thoroughly.
- Global Mindset: Operates effectively across time zones, cultures, and distributed teams.
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