Business Analyst – Customer Identity & Access Management (CIAM)

Business Analyst – Customer Identity & Access Management (CIAM)

City of London, United Kingdom | Posted on 09/06/2026

Contract Role: Business Analyst – Customer Identity & Access Management (CIAM)

Contract Location: Glasgow. Hybrid

Contract Duration: 6 months initially (with potential extension)

Contract Start Date: Immediate

Contract Classification: Inside IR35

Overview

We are seeking an experienced Customer Identity Business Analyst to support a major Customer Identity & Access Management (CIAM) transformation programme. Working across business and technology teams, you will play a key role in gathering requirements, defining customer identity journeys, supporting migration activities and ensuring successful implementation of modern identity solutions.

Key Responsibilities

• Gather, document and manage business and technical requirements.
• Facilitate workshops with business and technical stakeholders.
• Map current and future‑state customer identity processes.
• Support customer identity migration and implementation activities.
• Produce high‑quality business analysis artefacts including requirements, process maps and impact assessments.
• Work closely with architects, engineers and programme stakeholders throughout delivery.
• Strong Business Analysis experience within large‑scale technology transformation programmes.
• Previous experience working on Customer Identity & Access Management (CIAM) initiatives.
• Experience supporting identity platform implementation or migration programmes.
• Knowledge of authentication, authorisation and customer identity management concepts.
• Strong stakeholder management and workshop facilitation skills.
• OAuth 2.0, OpenID Connect (OIDC) and SAML knowledge.
• Experience within highly regulated environments.

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