To lead and coordinate integrity across Basketball England and GB Basketball activity delivered within the Basketball England governance structure, ensuring the highest standards of safeguarding, conduct, compliance and ethical practice.
Location: Nationwide, with occasional travel to Manchester office, S9 5DAContact Telephone: 03006001170Contact Email: recruitment@basketballengland.co.ukOrganisation: Basketball England
The role is responsible for the management of complaints, concerns and reported breaches, ensuring these are handled fairly, consistently and in a timely manner. The Integrity Officer will support a culture of transparency, accountability and trust across the sport, ensuring alignment of standards and practices across Basketball England and GB Basketball activity.
Key Accountabilities
Complaints Handling & Case Management
- Act as the central point of contact for complaints, concerns and integrity-related matters across the sport.
- Receive, triage and manage concerns relating to safeguarding, conduct, discipline and regulatory breaches.
- Ensure all cases are managed fairly, proportionately and within agreed timelines, maintaining appropriate confidentiality.
- Maintain accurate and secure case records in line with GDPR, enabling reporting and trend analysis.
- Provide clear and consistent communication to stakeholders throughout the lifecycle of a case.
Investigations
- Lead and oversee investigations into safeguarding and integrity concerns, including gathering evidence, conducting interviews and producing detailed reports.
- Analyse evidence objectively to establish facts and support decision‑making.
- Work with relevant partners and agencies to ensure investigations are completed to a high standard.
Disciplinary & Regulatory Processes
- Support the administration and progression of disciplinary cases in line with Basketball England and GB regulations and required timeframes.
- Contribute to hearings, appeals and case resolution processes as required.
- Work collaboratively with internal colleagues to ensure alignment between safeguarding, integrity and disciplinary outcomes.
- Ensure a fair, consistent and unbiased approach to all disciplinary and regulatory processes.
Governance, Risk & Continuous Improvement
- Monitor case trends and risk areas to inform improvements to policy, practice and the wider integrity framework.
- Contribute to internal reporting for senior leadership, Board and relevant committees.
- Support the ongoing development of a consistent and coordinated integrity approach across Basketball England and GB Basketball programmes.
- Ensure alignment with external partners and national best practice in safeguarding and integrity.
Relationship Management
- Build strong relationships with internal teams to support consistent delivery of safeguarding and integrity standards.
- Work with external stakeholders including statutory agencies, safeguarding partners and sport integrity bodies.
- Act as a trusted point of contact for clubs, leagues and stakeholders regarding concerns and integrity matters.
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