Helpdesk Team Leader – Backshift (Glasgow)

City Facilities Management is looking for a Helpdesk Team Leader for their Glasgow Head Office. You will lead a team of customer service representatives, ensuring that all service delivery targets are met while maintaining high standards of customer care and satisfaction. Responsibilities include recruitment, performance management, and supporting management in achieving departmental goals.

The ideal candidate will bring leadership skills and help develop the team while ensuring adherence to company policies.

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