French-Speaking Senior CSM – FinTech SaaS

Encompass Corporation in Greater London is seeking a Customer Success Manager fluent in French. This role involves supporting Tier 1 banking clients, enhancing customer engagement, and collaborating with various teams for client success. The ideal candidate will possess strong communication skills and experience in B2B SaaS environments.

The successful applicant will create account plans, identify growth opportunities, and act as a liaison between clients and internal teams, ensuring customer needs are effectively conveyed.

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