Working Hours: 35 Hours Per Week
Contract Type: Full-Time, Permanent
Closing Date: 16 June 2026
Interview Method: Face to Face
Legal Right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment
We would particularly encourage applications from candidates who speak additional languages, as this can support our work with Manchester’s diverse communities.
The Renters’ Rights Advice service plays an important role in helping Manchester respond to changes in the private rented sector and support both residents and landlords at risk of housing issues escalating.
This role sits at the front end of that work, providing early, practical support so situations can be addressed quickly and fairly. It’s a fast‑paced, hands‑on role where no two days look the same. You’ll deal with a range of enquiries, supporting tenants at risk of losing their home as well as working with landlords and agents to resolve issues early. The focus is on early intervention, problem solving and preventing issues from escalating into homelessness or more complex disputes.
If you enjoy working at pace, thinking through complex situations and making a real difference early on, this is a great opportunity to be part of a new and evolving service supporting the private rented sector.
When you’re successful, you’ll join a new team focused on early intervention and prevention. Your role will be key in identifying housing risks early, providing clear advice, and helping to stabilise situations before they escalte.
By stepping in at the right time, you’ll help prevent avoidable homelessness, support better outcomes across the private rented sector, and reduce pressure on statutory services. You’ll also play an important role in shaping how the service develops, making sure it remains practical, responsive and adds real value across the wider homelessness system.
For an informal discussion, please contact the hiring manager, Liz Gabbott, at liz.gabbott@manchester.gov.uk to arrange a convenient time to discuss the role.
To apply for this role, please submit a personal statement which clearly demonstrates how you meet the essential criteria.
Please Address These Questions
- Tell us about a time you supported someone in a difficult situation. What did you do and how did you communicate with them?
- Describe a time you had to look at different pieces of information and decide what to do next. How did you approach it?
- Give an example of a time you had to manage a busy workload or deal with urgent tasks. How did you stay organised?
- Why have you applied for this role, and what skills or experience do you feel you can bring to it?
Essential Requirements
- Strong communication skills, with the ability to explain information clearly and support people in sensitive or challenging situations
- Good problem solving and decision‑making skills, able to assess housing risk and identify appropriate next steps
- Analytical skills, with the ability to gather and use information from different sources to inform decisions
- Ability to plan and organise work effectively, managing competing priorities and working at pace
- Confident using ICT systems and maintaining accurate and up‑to‑date records
- Experience working in housing, homelessness, advice or a similar customer‑focused environment
- Ability to apply guidance or legislation in a practical, real‑world way
Desirable Requirements
- Experience working in the private rented sector, with tenants, landlords or letting agents.
- Knowledge or understanding of housing legislation, including the Renters’ Rights Act
- Experience of early intervention, crisis response or stabilising urgent situations
- Experience working across services or with partner organisations
Benefits We Offer
- Generous holiday allowance – up to 26 days annual leave per year plus bank holidays, increasing to 31 days after five years of local government service. Additional leave may be purchased during the annual leave purchase period.
- A buzzing pension – enrollment in the UK’s largest local government pension scheme, including life cover of three‑times your salary.
- Enhanced parental and carers leave – enhanced family leave options to support bonding and critical life events.
- Brilliant perks – discounts on shopping, holidays, phone contracts, cycle‑to‑work scheme, free flu jabs and eye tests.
- Learn and grow – workshops, training, apprenticeships and qualifications as part of a comprehensive onboarding process.
- A Good Employment Charter member – secure, flexible work with annual pay reviews, union recognition, and health and wellbeing support.
- Up to 3 days volunteering leave – prorated paid volunteering leave available in addition to other benefits.
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