Matchday Security and Stewarding Manager

Carlisle Support Services is seeking an experienced events professional to lead our Matchday operation at Turf Moor, the home of Burnley Football Club.

Job Details

• Location: Turf Moor – Home of Burnley FC (BB10 4BX)
• Pay: £16.50 per hour
• Hours: Casual shifts for football and ad‑hoc events (usually 7‑12 hours long). Football events typically take place on evenings and weekends.

As Matchday Manager, you will lead and motivate a team of event operatives, including a direct supervisor and indirect security & stewarding staff, ensuring the safety, security, and enjoyment of all staff and visitors at the venue. You will deliver a 5‑star service in line with the venue’s licensing conditions and high standards.

Responsibilities

• Manage all security personnel and stewards.
• Attend pre‑event safety briefs and meetings with client management and other stakeholders.
• Ensure all staff are fully briefed and conduct a mass briefing before delegating to supervisory team.
• Manage the matchday administration process.
• Oversee pre‑match deployment according to pre‑defined specifications.
• Ensure compliance, uniform, and punctuality standards are met.
• Coordinate during‑match redeployments as necessary.
• Report resource figures to the Operations Team.
• Uphold licensing objectives.
• Conduct site patrol, risk management, and incident response.
• Provide customer information and welfare.
• Ensure all incidents and concerns are reported via the client.
• Account for all staff and conduct debriefs.
• Produce post‑event reports for Carlisle Events and the client.

Qualifications

• Valid SIA Door Supervisor licence.
• At least 18 years of age.
• Minimum Level 3 Spectator Safety qualification.
• Level 4 Spectator Safety qualification or willingness to achieve (funded).
• Experience within sporting stadia safety and security operations (essential).
• Understanding and knowledge of supporting legislation (Ground Regulations, SGSA Green Guide, etc.).
• Reliable, flexible, and committed to working all fixtures.
• Excellent communication and interpersonal skills.
• Smart, professional appearance.
• Desirable: Willingness to work at other Carlisle venues such as Huddersfield Town, Leeds United, Manchester Central, Anfield, and M&S Bank Arena.

Benefits

• Competitive hourly rate of pay – paid monthly.
• Access to Company Pension Scheme after qualifying period.
• Financial flexibility and instant access to earned wages via Stream.
• Clear career pathways – opportunity to level up with internal promotion.
• Full induction, ongoing training, and career development.
• Quality kit and uniform provided.
• Refer a Friend scheme.

Equality, Diversity & Inclusion. We are committed to equality, diversity, and inclusion in all areas of employment and selection, and ensure all candidates are judged solely on merit or ability.

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