Principle Infrastructure Engineer – Telephony

Responsibilities

Providing effective support, maintenance and development to NWAS Telephone Systems (both in and out of office hours).

• Serve as senior authority on the NWAS telecommunications environment, responsible for maintenance, management of existing solutions and future developments.
• Work with industry leaders to maintain telecommunications systems that meet Trust business requirements and recommend solutions.
• Participate in national meetings concerning future developments of Ambulance Service Telephony.
• Ensure telecommunications design incorporates resilience, reliability and sustainability.
• Produce, maintain and control comprehensive system design and configuration documentation throughout the life of the solution.
• Travel in own vehicle across the North West and occasionally nationally; attend site four times a week requiring full driving licence.
• Place onto Trust’s On‑Call Rota after suitable period.
• Act as ultimate escalation point for all trust telephony issues, providing advice to ICT senior management and other infrastructure engineers.
• Drive continual improvement of telephony services using technical knowledge and experience.

Qualifications

• Ideally at least 10 years of experience maintaining, supporting and deploying contact centres; subject matter expert.

The Trust will offer training on its specific systems.

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