SenioImplementation Engineer

Technical Implementation Engineer – AI Platform (Customer-Facing, Integrations)

Must have full working rights in the UK.

We are looking for an Implementation Engineer who lives at the intersection of enterprise integrations, API troubleshooting, and direct customer collaboration. The role is customer‑facing and focuses on owning deployments, designing integrations, and troubleshooting complex issues.

What You Will Do:

• Own end-to-end implementations for new enterprise customers—from technical discovery to go‑live.
• Run technical discovery sessions to deeply understand each customer’s stack, including ITSM, IDAM, SaaS tools, security constraints, and network considerations.
• Configure and integrate the platform with enterprise systems such as designing and maintaining API integrations (REST/SOAP), including authentication, payload mapping, error handling, and logging.
• Test, validate, and troubleshoot integrations across dev, staging, and production environments, working closely with customer IT and internal engineering.
• Document everything implemented: integration steps, configurations, runbooks, and lessons learned to accelerate future deployments.

You Will Thrive in This Role If You:

• Have at least 2+ years in a customer‑facing technical role (Implementation Engineer, Solutions Engineer, Customer Success Engineer, or Forward Deployed Engineer).
• Have hands‑on experience implementing system integrations via REST and/or SOAP APIs.
• Be familiar with ITSM platforms (ServiceNow, Jira Service Desk) and identity systems (Okta, Active Directory, Entra ID).
• Have administered or deployed enterprise SaaS applications and understand corporate network, permissions, and security realities.
• Be comfortable working in Linux/Windows environments using the command line for troubleshooting, logs, and connectivity checks.
• Be able to write and understand scripts or code in at least one backend language: Python, Java, PowerShell, or Bash.
• Have advanced/native English communication skills.

Join the team shaping the future of enterprise AI.

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