Senior Technical Programme Manager

The Senior Technical Programme Manager is a high-impact individual contributor within the CTO Office, responsible for coordinating and assuring delivery across all IT domains including Engineering, Systems, Data & Analytics, Service and Cyber.

This role will be the single point of truth for IT deliverables to Global Project Delivery initiatives and critical IT changes.

Responsibilities

• Owning end‑to‑end delivery of complex technology programmes across our e‑commerce and operational landscape, including Microsoft Dynamics 365, Shopify, and custom platform components.
• Translating product and technology strategy into structured, sequenced delivery plans with clear milestones, dependencies, risks, and trade‑offs.
• Driving alignment across product, engineering, operations, and commercial teams on scope, sequencing, priorities, and delivery approach.
• Leading vendor and implementation partner relationships, holding third parties accountable for scope, quality, timelines, and commercial commitments.
• Running effective programme governance, including status reporting, steering forums, RAID management, decision tracking, and executive communication through to C‑suite and board level.
• Engaging confidently in architecture and technical design discussions, understanding the delivery, scalability, and operational implications of technology decisions without needing to be hands‑on.
• Providing delivery leadership that earns credibility with engineering teams and technical partners, balancing pace, quality, risk, and operational readiness.
• Identifying and resolving cross‑team blockers and dependencies, escalating where needed and always bringing practical solutions.
• Ensuring business and operational readiness for key launches, cutovers, and platform changes across e‑commerce, order management, fulfillment, and customer‑facing journeys.
• Supporting readiness for peak trading periods and major launches, ensuring risks are actively managed across critical customer journeys and operational processes.
• Using data and delivery insight to improve predictability, transparency, and decision‑making across the programme.
• Establishing pragmatic delivery practices that create clarity, accountability, and momentum without over‑engineering process.
• Operate as the primary IT representative within global project delivery frameworks.
• Improving delivery predictability through structured planning and sequencing.

Qualifications

• Extensive experience in Technical Programme Management, with a strong track record delivering complex, cross‑functional technology programmes in customer‑facing environments.
• Proven experience leading platform migrations, systems integrations, or multi‑vendor programmes across both enterprise and customer‑facing technology.
• Experience leading business‑critical transformation programmes.
• Strong technical fluency: comfortable participating in architecture and solution discussions, assessing delivery risk, and asking the right questions of engineering teams.
• Experience working with Microsoft Dynamics365 and Shopify, or comparable enterprise and e‑commerce platforms.
• Strong understanding of e‑commerce operations, including the connection between customer experience, trading, fulfillment, operations, and platform delivery.
• Experience managing cross‑functional dependencies across technology, operations, customer service, finance, and external partners.
• International or multi‑market DTC experience is strongly desirable, including localisation, cross‑border operations, or global platform rollouts.
• Confident communicator with experience translating technical complexity into a clear executive narrative for senior leadership, C‑suite, and board audiences.
• Comfortable operating in ambiguity, bringing structure to complex situations and driving clarity on priorities, ownership, risks, and trade‑offs.
• Highly structured and pragmatic in your approach to governance, you know when process adds value and when it slows teams down.
• Strong influencing skills, with experience leading through matrixed teams and external partners without direct authority.
• Familiarity with Agile and waterfall delivery methodologies, and the judgement to apply the right approach for the context.

#J-18808-Ljbffr…