Credit Controller

Credit Controller

Job Type: 12 Month FTC (Maternity Cover)

Location: Kidderminster

Hours of Work: Monday to Friday 9am to 5pm

Salary: £30,000

Job Summary:

We are currently recruiting for a Credit Controller to join a busy and fast-paced finance team on a 12-month fixed-term contract. This is a front-line role, sitting at the heart of the credit control function, with a strong focus on managing inbound customer queries, chasing outstanding payments, and maintaining cash flow.

This opportunity would suit someone who thrives in a high-volume, customer-facing environment, enjoys problem solving, and is confident handling a high number of calls whilst maintaining a professional and proactive approach.

Key Responsibilities

• Act as a primary point of contact for inbound customer calls relating to outstanding invoices and account queries
• Proactively chase overdue payments via phone and email, maintaining a consistent cash collection approach
• Investigate and resolve billing queries, disputes, and unallocated payments in a timely manner
• Monitor customer accounts, identifying late payments and potential risks
• Maintain accurate and up-to-date records of all customer interactions and transactions
• Reconcile accounts receivable ledgers, ensuring all payments are correctly allocated
• Issue invoices, credit notes, and customer statements as required
• Support month-end processes including statement runs and reporting

Requirements

• Previous experience in a Credit Control or Accounts Receivable role
• Comfortable working in a fast-paced, high-volume environment with a strong phone-based element
• Confident communicator with the ability to handle inbound calls and resolve queries effectively
• Strong attention to detail and organisational skills
• Good working knowledge of Excel and accounting systems
• Able to manage workload and prioritise effectively

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