Job Title
User Experience Lead
Location
Birmingham
Corporate Title
Vice President
Job Overview
You will join Deutsche Bank as a User Experience (UX) Lead within the global PlatformNow team, supporting a mission‑critical ServiceNow platform used across the organisation. In this role, you will help shape a stable, reliable, and high‑quality user experience across the platform, working closely with engineering, operations, and business teams in a regulated environment. You will ensure ServiceNow solutions are intuitive, consistent, accessible, and aligned with business outcomes, platform governance, and enterprise UX principles. This is an opportunity to make a meaningful impact, bring forward ideas, and contribute to the strategic direction of the platform as part of a supportive and inclusive team.
What we’ll offer you
- Hybrid Working – eligible employees can work remotely part of time and choose a working pattern that works for them
- Competitive salary and non‑contributory pension
- 30 days’ holiday plus bank holidays, with option to purchase additional days
- Life Assurance and Private Healthcare for you and your family
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
- The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year
Key Responsibilities
- Define and lead the UX strategy, standards, and experience principles for the ServiceNow platform
- Act as the ServiceNow UX authority in governance forums, driving high‑quality and consistent user experiences
- Establish and lead ServiceNow UX governance, including participation in design authority forums, and ensure user needs are understood and embedded throughout solution intake, design, and delivery
- Partner with Product Owners, Business Analysts, Architects, Developers, and Enterprise UX and Organisational Change Management (OCM) teams to shape UX decisions across portals, workspaces, and workflows
- Review and guide UX designs and implementations to ensure they meet standards for usability and accessibility
- Lead complex, cross‑functional initiatives with a high degree of autonomy, influencing platform standards and outcomes
Skills & Experience
- Experience with the ServiceNow platform, including a track record of influencing or leading UX outcomes
- Strong knowledge of UX principles, methodologies, and ServiceNow best practices
- Good understanding of core modules such as ITSM, ITOM, ITAM, CMDB, and Service Request
- Working knowledge of platform configuration, including flows, business rules, client scripts, and UI policies
- Familiarity with incident, problem, change, and request management processes
- Strong communication and stakeholder management skills
How we’ll support you
- Training and development to help you excel in your career
- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the process
- Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK.
We value diversity and as an equal‑opportunities employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards).
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