Senior AI Conversational Designer

Role Overview

Senior AI Conversational Designer – design the end‑to‑end journey of a service to enable a user to complete their goals across digital and offline channels within Barclays.

Key Responsibilities

• Create design assets to drive business outcomes, including service blueprinting, customer journey mapping, and service prototyping.
• Design intuitive and user‑friendly interfaces for Barclays’ digital banking platforms and applications.
• Maintain visually appealing, consistent user interfaces that align with the bank’s brand identity and design guidelines.
• Produce wireframes and interactive prototypes for visualisation and testing of product concepts and features before development.
• Ensure compliance with accessibility standards and guidelines to provide an inclusive experience for all users.
• Monitor industry trends, design best practices, and emerging technologies to continuously improve design quality and innovation.
• Gather and analyse data from a wide range of sources to create in‑depth insights into customers’ needs or pain‑points.
• Advise key stakeholders, including functional leadership teams and senior management, on functional and cross‑functional areas of impact and alignment.
• Manage and mitigate risks, demonstrating leadership and accountability for strengthening controls in relation to the work your team does.
• Collaborate with other areas of work, supporting business‑aligned activities and keeping up to speed with business activity and strategies.
• Develop solutions based on sophisticated analytical thought, comparing and selecting complex alternatives.
• Maintain trusting relationships and partnerships with internal and external stakeholders, using influencing and negotiating skills to achieve outcomes.

Key Requirements

• Extensive experience in conversation design with a strong track record of creating engaging, user‑focused interactions.
• Exceptional cross‑functional communication and influencing skills.
• Proven leadership abilities.

Preferred Skills

• Advanced knowledge of NLP and ability to apply it to real‑world conversational AI solutions.
• Strong data‑driven decision‑making skills, leveraging insights to inform design and strategy.
• Vision for conversational AI products, including experience integrating search and virtual assistant capabilities.
• Knowledge of resource and change management, business acumen, strategic thinking, digital and technology skills.

Location

Based either in Knutsford (Radbroke Hall) or London (Luke Street).

Values and Mindset

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, and the Barclays Mindset – Empower, Challenge and Drive.

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