Technical Account Manager

This Technical Account Manager role provides the opportunity to work for a heavy manufacturing business influencing change by solving complex challenges. The Technical Account Manager will be offered a double figure pension contribution, private health care, 27 days annual leave and more.

As a Technical Account Manager, you’ll become the trusted subject matter expert for customers across your designated region, playing a key role in delivering exceptional service, supporting product performance, and helping customers achieve their goals. This is an exciting opportunity to work at the heart of the business, connecting customers with commercial teams, manufacturing operations, and research & development specialists.

Responsibilities

• Act as the primary contact for customers within your region.
• Provide expert advice on existing products, product performance, and solutions.
• Support new product development initiatives and customer projects.
• Investigate enquiries and collaborate with internal teams to deliver effective solutions.
• Translate customer requirements into clear actions for manufacturing, operations, and innovation departments.
• Lead complaint investigations and support corrective and preventative actions.
• Travel nationally and internationally to meet customers and strengthen relationships.

Qualifications

• Degree, HNC or HND in a Scientific, Engineering, Materials or related discipline.
• Experience working to Quality Management Systems, specifically ISO9001 or IATF 16949, would be of interest.

Benefits

• Life Assurance
• Comprehensive company sick pay scheme
• Employee assistance programmeOngoing training, development and career progression opportunities

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