Salary: Starting from £28,000.00 (depending on experience)
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Taunton
About the Role
Lloyd & Whyte, part of Benefact Group, is looking for a Business Development Consultant to join the Membership Plans team in the Taunton office. As a Business Development Consultant, you will be responsible for providing exceptional service and advice to clients to maximise client satisfaction and achieve the Payment Plan growth & development targets, in support of the business strategy. You will also provide support and coaching to the team, ensuring a consistent approach and best practice is followed.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK’s 15 Best Big Companies to Work For in 2025, we offer career and development opportunities within a rapidly growing, innovative Group – where all profits go to charity and good causes.
What you’ll be doing
- Be an expert in providing holistic payment plan reviews, identifying areas for efficiencies and growth where appropriate.
- Deliver individual and team targets, service KPI’s and meet workflow standards.
- Maintain a comprehensive time management system and workflow log to manage day to day work.
- Manage relationships with assigned clients, including thorough quarterly reviews.
- Work with your and other teams as required to maximise new and existing client opportunities.
What you’ll need to have
- Confident and capable of building long‑term rapport over the telephone, face to face or by video meeting to provide an excellent client experience.
- Target driven attitude.
- Creative and effective in helping to shape the team to focus on service, quality standards and efficiency.
- Organised, resourceful, deadline driven and supportive of the wider team.
- Consistent adherence to professional standards.
What makes you stand out
- Demonstrate our values of Fun, Supportive, Professional, Partnerships and Ambitious.
- Chartered Insurance Institute Certificate in Insurance.
- Preferably working towards Chartered Insurance Institute Diploma in Insurance or equivalent.
What we offer
- 28 days annual leave plus bank holidays.
- Your birthday off.
- Group Personal Pension.
- Bonus scheme.
- A holiday buy scheme.
- An array of health and wellbeing benefits, company cash plan, income protection and life assurance.
- Enhanced sick pay and parental leave.
- Support and funding toward study and professional qualifications.
- Paid time off for volunteering.
Hear from the hiring manager
“Lloyd & Whyte Membership Plans is one of the Group’s most unique and specialist divisions. We’re a small but mighty team with an exciting vision which centred around growth, and you would be joining us at one of our most exciting times yet! If you are target‑driven with a desire for a fast paced but rewarding role, we’d love to hear from you.”
We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
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