Role Overview
We are looking for a Youth Support Manager to deliver outstanding pastoral care and safeguarding across NYO’s national programme. This role is central to ensuring that young people feel happy, listened to and secure while participating in NYO activities.
This is an exciting opportunity to play a key role in supporting young people’s wellbeing and development through music. You will manage the year‑round processes, people and routines that enable consistent safeguarding and welfare practice, champion NYO’s ethos and help young people thrive on every project. You will also be a visible and responsive point of contact for young people and staff during NYO activity, residential courses and non‑residential and online delivery.
Responsibilities
- Line‑manage the Youth Support Co‑ordinator and manage the freelance Support Team workforce.
- Ensure that pastoral needs are embedded into project planning, risk assessment, delivery and debrief processes.
- Deliver outstanding pastoral care and safeguarding across NYO’s national programme.
- Act as a visible and responsive point of contact for young people and staff during NYO activity, residential courses and online delivery.
- Manage conversations with teenagers and their parents/carers, handle sensitive information and coordinate practical logistics in a busy residential environment.
- Support the development of consistent safeguarding and welfare practice throughout the organisation.
Qualifications
- Strong team‑management skills.
- Rigorous approach to administration.
- Confidence handling conversations with teenagers and their parents/carers, managing sensitive information.
- Experience coordinating practical logistics in a residential environment.
- Ability to embed pastoral care into project planning.
Benefits and Working Conditions
Our offices near Holborn in central London provide a collaborative and creative environment. NYO offers hybrid working, a health cash plan, a cycle‑to‑work scheme, retail and entertainment discounts, and a 24/7 counselling and support helpline. Most NYO projects take place during school holidays or at weekends, and the postholder will be expected to attend the majority of residential activities. The role includes some weekend and statutory holiday working, for which a TOIL policy is in place. Outside project periods, the core office days are Tuesday and Wednesday.
Location: 10 Great Turnstile, London, WC1V 7JU.
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