Role: Advocacy & Support Manager (Hate Crime)Based: City of London / HybridRate: £20 – £28ph depending on pay status and experienceStart Date: ASAPDuration: 3 months temporary – potential Fixed Term Contract 1 year with possible extensionHours: 35 hours per week Hybrid working with at least 2 days in the London office
Our client, a specialist LGBT+ anti‑abuse charity, is looking for an Advocacy & Support Manager to join their frontline services team. The successful candidate will manage specialist advocates and triage workers delivering trauma‑informed, needs‑led support to LGBT+ victims and survivors of abuse and violence, with a specialist focus on hate crime and hate‑motivated abuse.
Synopsis of duties
- Line manage a team of specialist advocates and triage workers.
- Provide leadership, case oversight, supervision, and ongoing support to frontline staff.
- Ensure advocacy services operate in line with safeguarding procedures, current guidance, and best practice.
- Oversee consistent data collection, monitoring, reporting, and delivery against targets and funding requirements.
- Manage relationships with key partners and support oversight of a pan‑London hate crime partnership service.
- Support contract and grant management, including monitoring outcomes and reporting to funders.
- Represent the organisation externally and advocate for the needs of LGBT+ survivors of abuse and violence.
- Work collaboratively with senior leadership to support service development and continuous improvement.
Essential Requirements
- Experience delivering support services to survivors of abuse, violence, or hate crime.
- In‑depth understanding of abuse and violence experienced by LGBT+ communities.
- Strong knowledge of safeguarding practices relating to adults and children at risk.
- Understanding of trauma‑informed and empowerment‑based approaches to support work.
- Experience of line management and supporting frontline staff performance and development.
- Experience working to targets and reporting on service outcomes.
- Strong understanding of discrimination, intersectionality, and inclusive practice.
- Excellent communication, partnership working, and organisational skills.
- DBS dated within the last 12 months or on the update service.
This post is only available to applicants from the LGBTQ+ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.
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