Family Liaison and Support Partner

Company: Lonsdale School
Apply for the Family Liaison and Support Partner
Location: Stevenage
Job Description:

Family Liaison and Support Partner

32.5hrs per week Monday – Friday Term time only H5/H6 Dependant on experience

The Family Liaison and Support Partner will act as a key link between home and school, supporting families to access appropriate services and interventions, promoting safeguarding and wellbeing, and helping to remove barriers to education and engagement. They will be a crucial part of the school’s safeguarding team and be the first point of contact for many families experiencing challenges. The post holder will work collaboratively across all teams within the school and as part of a wider multi-agency approach.

Main Duties and Responsibilities

Family Support and Engagement

  • Develop positive and professional relationships with parents/carers.
  • Provide advice, guidance and practical support to families.
  • Support families who may be difficult to engage or experiencing crisis.
  • Promote effective home-school communication

Pupil Support

  • Provide emotional and pastoral support to pupils
  • Deliver targeted interventions and mentoring sessions.
  • Facilitate 1:1 support sessions where appropriate.
  • Support pupils during periods of transition, reintegration or emotional difficulty.

Safeguarding and Wellbeing

  • Support safeguarding processes in collaboration with the DSL team.
  • Maintain accurate and confidential records.
  • Monitor and report concerns appropriately.
  • Contribute to early help and child protection processes.

Multi-Agency Working

  • Work effectively as part of a multi-disciplinary team (MDT).
  • Liaise with external professionals and agencies.
  • Support referrals to external services.
  • Attend professional meetings as required.

Attendance and Inclusion

  • Support strategies to improve attendance and engagement.
  • Undertake home visits where appropriate and agreed.
  • Help identify and reduce barriers to learning.

Staff Support and Training

  • Prepare and deliver staff training where appropriate.
  • Share knowledge and strategies that support pupil wellbeing and family engagement.

Administration and Professional Responsibilities

  • Write professional reports and maintain accurate records.
  • Prioritise workload effectively and work independently when required.
  • Maintain professional boundaries and confidentiality at all times.
  • Participate in supervision, training and continued professional development

Lonsdale School is committed to safeguarding the welfare of children and young people.

All appointments are subject to enhanced DBS checks.

Online checks will be completed in line with Keeping Children Safe in Education.

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Posted: June 12th, 2026