Oncology Support Secretary
University Hospitals Coventry and Warwickshire NHS Trust
The closing date is 21 June 2026
To provide a specialised, comprehensive and confidential patient‑centred clinical administration and secretarial service to Consultants and their teams in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the specialism.
Please be advised sponsorship is not eligible for this post.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as possible, if interested.
Main duties of the job
- To welcome, receive and greet all visitors to the area, providing the first point of contact for all service users, dealing with and resolving routine enquiries and take appropriate action as necessary liaising with others as appropriate.
- Responsible for implementing, updating and maintaining both manual and electronic systems and databases according to Trust policies and procedures.
- Be responsible for dealing with all calls received in a professional manner, ensuring telephone standards are met.
- Ensure all clients are provided with the relevant information, documentation and advised as to the appropriate contact for further assistance.
- Be responsible for ensuring all communications associated with the appointment process e.g. with Clinicians, patients, GP’s and relatives etc. are undertaken in a timely and appropriate manner.
Job responsibilities
- Assist with training new team members in operational Departmental and Trust Procedures.
- Undertake filing and photocopying as necessary ensuring all documents are accurately and appropriately archived.
- Prioritising daily tasks to achieve set timescales.
- Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy.
- Collate, input and monitor department documentation and information to assist with the production of monthly reports.
For further details of the role please see the attached job description.
Person Specification
Qualifications
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Experience
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Knowledge
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Skills
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Commitment to Trust Values and Behaviours
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Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospitals Coventry and Warwickshire
University Hospitals Coventry and Warwickshire
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