Front Office Team Leader

Front Office Team Leader – Reception Team

At InterContinental London Park Lane, we are looking for a Front Office Team Leader to join the Reception Team.

Responsibilities

• Supervise day‑to‑day operations of the reception area.
• Motivate and inspire the Reception Team, leading by example when welcoming guests.
• Handle guest inquiries, complaints and reservations.
• Ensure flawless guest stays from check‑in to check‑out.

Qualifications

• At least 2+ years in a hotel front‑office role, preferably supervisory.
• Extensive knowledge of Opera or a similar PMS.

Benefits

• £35,006.40 salary (£16.83 per hour), plus overtime.
• Free meals on duty.
• Wagestream financial wellbeing app.
• Discounts for IHG hotels and restaurants worldwide.
• 50% discount in F&B outlets.
• Discounts from over 15,000 stores via Hapi benefits scheme.
• Generous refer‑a‑friend scheme.
• Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata, etc.
• 28 days holiday each year, including bank holidays; up to 33 days pro‑rated.
• Company sick pay and life insurance.
• Professional career development with IHG Leadership programs and online learning.

Working Hours & Culture

Open 7 days a week, 365 days a year. Shifts vary. Culture focuses on empowerment, growth and belonging.

Equal Employment Opportunity

We are proud to be an equal opportunity employer. All applicants and colleagues are treated equally, regardless of race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity, age, disability, marital or familial status, veteran status or any other protected characteristic.

#J-18808-Ljbffr…