Deputy Manager

We are looking for a Deputy Manager to join our team. This role requires a dedication to providing the highest level of customer service to all our customers and ensuring they leave happy and keep coming back.

In addition, you should have proven experience in a senior management role in a retail environment, preferably fashion, and be able to demonstrate a track record of exceeding sales targets.

Key Duties

• Provide back‑up management support and be responsible for the running of the store in the absence of the manager.
• Help to achieve financial objectives and KPIs by analysing variances and initiating corrective actions.
• Assist in recruiting, selecting and training all store employees.
• Optimise sales and individual customer purchases.
• Engage the customer by delivering first‑class customer service.
• Maintain outstanding store conditions and visual merchandising standards.
• Replenish stock with our products and specialist brands.
• Organise and assist with deliveries and stock handling on a regular basis.
• Ensure compliance with all company procedures.
• Take responsibility for personal development and actively seek opportunities for improvement.
• Responsible for Health and Safety.
• Responsible for opening and closing the store.
• Cashing up at the end of the day and ensuring correct procedures are followed.
• Training and coaching store colleagues in all areas.

Skills and Experience Required

• Warm, friendly and engaging personality.
• Energy and enthusiasm to succeed.
• Highly motivated and a desire to be the best.
• Results driven.
• Proven ability to work well within a team and use own initiative.
• Proven record of good attendance and flexibility.
• Confident and articulate when speaking to customers.
• Ability to work hard and juggle changing priorities.
• Ability to adapt to frequent change and a high‑pressure environment.
• Outstanding loyalty and commitment to the business.

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