Patient Support

Patient Support – Dedalus

Dedalus is a leading healthcare technology company dedicated to enabling patients to book, reschedule, cancel and manage their health appointments online 24/7. Join the After Sales team to help customers navigate issues and ensure a positive experience with our software solutions.

Responsibilities

• Provide email support for patients to book, change, or reschedule appointments.
• Resolve patient issues in a single reply via email.
• Educate patients on self‑service options to enhance the patient experience.
• Support customers across the UK and Ireland across multiple appointment types and queries.

Qualifications

• Patient‑focused mindset adaptable to diverse patient interactions.
• Excellent written and verbal communication skills, with a clear, positive, friendly style.
• Strong problem‑solving abilities.
• Initiative to anticipate potential future issues and escalation when needed.
• Empathy and willingness to help.
• Ability to handle conflict and complaints, turning problems into solutions.
• Flexible and adaptable to changes.

Application closing date: 20th June 2026.

Diversity & Inclusion: Dedalus values diversity and fosters an inclusive environment for employees worldwide.

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