Health Care Support Worker- Discharge Lounge

Job Overview

We are looking for a Health Care Support Worker for the Discharge Lounge at Royal United Hospital Bath. The Discharge Lounge supports patient flow by providing a safe, calm environment for patients awaiting transport home or to a Community Hospital.

Responsibilities

• Patient care and clinical support, including enhanced personal care, delegated clinical tasks, recognise and escalation of deterioration, support safe mobility, and assist with nutrition and hydration.
• Discharge coordination and flow: collection of patients from wards, support TTA readiness, update patient flow systems, liaise with transport services, communicate with wards and MDT, apply exclusion criteria, and assist porters with transport.
• Documentation and information handling: complete delegated documentation, ensure accuracy and confidentiality, and support Datix reporting.
• Environment, equipment, and safety: maintain a safe clean environment, perform equipment checks, support manual handling safety, and assist in emergency situations.
• Communication and patient experience: provide compassionate communication, support patients with cognitive impairment, and manage expectations professionally.
• Professional development and service improvement: complete mandatory training, support induction of new staff, contribute to QI initiatives, and participate in supervision and appraisal.

Qualifications

Essential criteria

• NVQ Level 2 in Health & Social Care (or equivalent experience)
• Years of experience
• IT skills

Desirable criteria

• Evidence of work experience in a Discharge Lounge
• Care Certificate or willingness to complete
• Evidence of work experience

Essential Knowledge & Skills

• Effective communication skills
• Ability to work under pressure

Desirable Knowledge & Skills

• Relevant training
• Very good communication skills
• Evidence of IT training

Practical Scenario Assessment

• Scenario-based assessment
• Skills assessment
• Patient safety & clinical judgement

Values and Behaviour

Essential criteria

• Demonstrates RUH values
• Compassionate, patient-centred approach
• Professionalism, reliability, respect

Desirable criteria

• Demonstrates NHS Constitution values
• Calm under pressure and adaptable to rapid change

Applicant requirements

The postholder will have access to vulnerable people in normal duties; a Disclosure and Barring Service check is required.

Right to Work

Applicants must have the right to work in the UK. Visa situations must be addressed prior to application.

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