Job Title
Medical Secretary – Respiratory (30 hours per week, 9 month fixed‑term)
Location
Queen Elizabeth Hospital, Gateshead, NE9 6SX, United Kingdom
Overview
Senior Medical Secretary – Respiratory. Provide high‑quality medical secretarial and administrative services as part of the Respiratory Department. The role covers maternity leave and is a fixed‑term (9 months) position at 30 hours per week, band 4.
Key Responsibilities
- Provide efficient administrative support to clinicians, meeting internal and external performance indicators.
- Line‑manage staff within the department, handling sickness absence, appraisals, recruitment, annual leave cover, standing operating procedures, technology changes and MDT management.
- Support identified clinicians with diary management, software systems, meetings, rotas, leave and associated cover, teaching, training, performance and induction.
- Investigate and collate information for DATIX incidents and complaints.
- Oversee patient pathways (RTT, diagnostics, cancer) for nominated clinicians, calculate referral‑to‑treatment dates, monitor progress, liaise with waiting‑list team and manage inter‑provider referrals.
- Run nominated clinics, maximise capacity, cancel or reschedule appointments, arrange urgent patient appointments within one week and ensure service‑level agreements are met.
- Act as the main point of contact for patient and third‑party queries, including clinicians, GPs, police, social care and legal teams.
- Assist with performance reporting and resolution of complaints (e.g., DATIX).
- Provide transcription and typing of communications, reports and correspondence within trust‑contracted timescales.
- Monitor expenditure for delegated budget (e.g., stationery, timesheets).
Qualifications – Essential
- NVQ Level 3 Certificate in Business Administration or equivalent experience.
- RSA Level 3 in Typing or Word Processing or equivalent experience.
Qualifications – Desirable
- Audio‑typing certificate.
Experience – Essential
- Experience working in NHS or healthcare environment.
- Experience in a secretarial or office environment.
- Proficient in Microsoft Office packages.
- Experience solving non‑routine issues.
- Experience transcribing formal minutes and creating databases/spreadsheets.
- Experience dealing with difficult patients or carers.
- Experience supervising or managing staff.
Experience – Desirable
- Audio‑typing experience.
Contract & Salary
Pay: £28,392 to £31,157 per annum (band 4). Fixed‑term contract of 9 months, part‑time (30 hours per week).
Additional Information
Disclosure and Barring Service Check required. Rehabilitation of Offenders Act (Exceptions Order) 1975 applies.
Certificate of sponsorship available for skilled worker applicants. For further information, see the UK Visas and Immigration website.
Employer Details
Gateshead Health NHS Foundation TrustAddress: Queen Elizabeth Hospital, Queen Elizabeth Avenue, Gateshead, NE9 6SX, United KingdomWebsite: https://www.qegateshead.nhs.uk
Contact
Administration Manager – Angela CorbettEmail: angela.corbett1@nhs.netTel: 0191 445 2249
Supporting Documents
Privacy notice: Gateshead Health NHS Foundation Trust privacy notice.
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