Job Title: Part-Time Patient Coordinator – DBS required
Location: City of LondonHours: Part-Time (2 days a week)Salary: £14.00 hourly rate
About the Role
We are seeking a compassionate, highly organised Patient Coordinator to join our leading fertility clinic on a part-time basis. This role is pivotal in ensuring patients receive a seamless, supportive experience throughout their fertility journey. You will act as a key point of contact for patients, coordinating appointments, providing administrative support, and delivering exceptional customer service in a sensitive healthcare environment.
Key Responsibilities
- Act as the first point of contact for patients via phone, email, and in person
- Coordinate and manage patient appointments, ensuring efficient clinic scheduling
- Guide patients through their treatment journey, providing clear information and support
- Maintain accurate and confidential patient records in line with GDPR and clinic policies
- Liaise with clinical teams (doctors, nurses, embryologists) to ensure smooth patient flow
- Handle patient enquiries with empathy, professionalism, and discretion
- Support billing, invoicing, and payment processes where required
- Assist with administrative tasks including document preparation and data entry
- Ensure high standards of patient care and service delivery are consistently maintained
Key Requirements
- Previous experience in a patient-facing or customer service role (healthcare experience desirable)
- Excellent organisational and administrative skills
- Strong communication skills, with the ability to handle sensitive situations empathetically
- High level of attention to detail and accuracy
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and patient management systems (or similar CRM systems)
- Flexible approach to working hours
Desirable Experience
- Experience within a fertility, healthcare, or clinical setting
- Knowledge of fertility treatments and patient pathways
- Experience handling confidential medical information
Compliance Requirements
- DBS documents (Disclosure and Barring Service) is required for this role
Personal Attributes
- Compassionate and patient-focused approach
- Professional, approachable, and calm under pressure
- Strong interpersonal skills
- Commitment to delivering an exceptional patient experience
What We Offer
- Opportunity to work in a leading, supportive fertility clinic
- Ongoing training and development
- Collaborative and caring team environment
- Competitive salary and benefits package (pro rata)
We are an equal-opportunities employer and respect people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and abilities. Reasonable adjustments are available upon request.
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