Guest Services/Reception

• Part time
• 25 hours per week
• 07:00am – 12:00pm
• £13.45 per hour
• Free parking
• Opportunities for career development
• Plus our Sodexo employee benefits package

Guest Services/Reception

York – Part time

Operational excellence begins with you.

What you’ll do:

• Deliver a professional and welcoming 5‑star customer service experience to all building users and visitors.
• Act as the first point of contact in a receptionist role for facilities support, resolving queries efficiently and professionally
• Ensure meeting rooms are fully operational, correctly prepared, and maintained to a high standard.
• Support the Guest services team and conduct regular floor walks (when required) to monitor service delivery and maintain a safe, clean, and professional environment.
• Monitor and replenish stationery hubs, vending areas, and consumables within allocated spaces.
• Provide hospitality support and clear‑down services in line with hygiene and legislative standards.
• Assist with onboarding and induction support for new building users.
• Provide access to new employees via a card access system
• Report faults, maintenance issues, and service concerns promptly to the relevant teams.
• Promote site rules and support customers in following building procedures and safety requirements.
• Build positive working relationships with customers, contractors, colleagues, and stakeholders.
• Support continuous improvement initiatives to enhance the overall customer experience.
• Provide flexible support across facilities services, including occasional cleaning duties when required.

What you’ll bring:

• Excellent customer service and interpersonal skills with the ability to communicate confidently at all levels.
• A proactive, positive, and can‑do attitude with a strong focus on customer satisfaction.
• Strong organisational and multitasking abilities in a fast‑paced environment.
• Ability to work independently using initiative, as well as collaboratively within a team.
• Good IT skills and confidence using workplace technology and office systems.
• Attention to detail and commitment to maintaining high service standards.
• Resilience and adaptability when managing changing priorities and customer needs.
• Professional, reliable, and trustworthy approach to all responsibilities.
• Problem‑solving skills with the ability to identify issues and esc‑alate appropriately.
• Flexible and hands‑on approach to supporting facilities and workplace operations.

Why Sodexo?

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

Benefits and Rewards

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life’s larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big‑brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Ireland’s enhanced benefits and leave policies

We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer.

#J-18808-Ljbffr…