Job Title
Receptionist/Administrator
Location
Kingshurst Medical Practice
Salary
£25,292.80
Hours
18 hours per week
Main Responsibilities
As a valued member of the Operose Health team, your key duties will include:
- Responding to patient queries and liaising with the wider primary care team, managing appointment requests, signposting patients to our range of services, and maintaining patient records and confidentiality.
- Emailing, scanning and coding clinical correspondence.
- Processing prescription requests.
- Utilising other information systems to support efficient workflow processes.
Ideal Candidate
What we look for in new colleagues:
- Reception or customer care experience is essential, along with excellent communication skills (spoken and written).
- Must have basic PC skills such as Word, Excel and email.
- Ability to work within processes, procedures and maintain data security and confidentiality.
- Previous experience of working in the NHS is welcome but not essential.
Benefits
- 27 days annual leave plus bank holidays pro rata.
- Access to a bespoke learning management system and annual formative clinical assessments to support competency development.
- Opportunities to specialise and develop within a provider of primary care at scale.
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services including free yoga videos and an employee wellbeing app.
Qualifications
- Reception or customer care experience.
- Excellent communication skills.
- Basic PC proficiency in Word, Excel, and email.
- Familiarity with NHS procedures is advantageous.
About Us
Operose Health is dedicated to delivering primary care at scale, focusing on improving access, outcomes, and patient experience. We empower employees to embody our core values of caring, ambition, resourcefulness, and excellence. Our supportive working environment offers opportunities for growth and development in the healthcare sector.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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