People Services Assistant (41048)

Location & Working Arrangement

Hybrid working – based in Nuneaton, with an expectation that you’ll be in the office a minimum of 2 days per week.

The Role

As a People Services Assistant, you’ll be the first point of contact for our People Operations team – helping colleagues and managers navigate key moments in their journey with us.

• Act as the first point of contact for People queries, offering clear and supportive guidance
• Manage HR tickets, calls and live chat across starters, changes and leavers
• Process key lifecycle activities including onboarding, internal moves, parental leave and flexible working
• Maintain accurate and compliant colleague records in line with GDPR
• Manage workload through Zendesk, prioritising to meet service levels
• Spot risks early and elevate complex or sensitive cases appropriately
• Work closely with teams across HR, including Employee Relations and Resourcing
• Contribute to continuous improvement by identifying trends and recurring queries

The Person

• Experience in an HR or People Services environment is a must
• A strong understanding of HR processes and compliance, including Right to Work and GDPR
• Confidence handling queries and explaining things clearly and simply
• Great attention to detail and ability to manage multiple tasks at pace
• A solution-focused mindset with a proactive approach to problem solving
• Comfort using digital tools and systems to manage queries and data
• A collaborative approach and a genuine care for colleague experience

What we offer

• 28 days holiday (including bank holidays), with the option to buy more
• 24/7 Virtual GP access and an Employee Assistance Programme
• Annual free at-home health testing kit (after 6 months’ service)
• Workplace pension
• Life assurance (after 12 months’ service)
• £50 colleague product allowance (after 6 months’ service)
• 25% colleague discount plus free online delivery
• Access to cashback, discounts and wellbeing support through Wellhub
• Cycle to Work scheme

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