Admin Assistant

Job Summary

Lea Vale Medical Group is looking for an organized, motivated Administration Assistant to support clinicians, colleagues, and patients in a busy GP practice. The role involves a varied range of administrative duties and offers an opportunity for career development, including apprenticeship after probation.

Main Responsibilities

• Provide comprehensive administrative support to ensure the smooth and efficient running of the practice.
• Process incoming clinical correspondence, accurately code diagnoses, procedures and investigations, and identify required follow‑up actions.
• Ensure all documentation is processed in a timely, accurate and confidential manner.
• Act on general clerial duties including scanning, post handling, filing and task management.
• Use digital systems such as Anima to manage administrative workflows, tasks and patient communication.
• Prioritise, action and allocate tasks appropriately in line with practice guidance.
• Maintain up‑to‑date electronic records in accordance with information governance requirements.
• Adapt to changes in digital systems and ways of working, with training provided.
• Identify complex, urgent or high‑risk information and raise safeguarding concerns or clinical risks promptly.
• Work in line with agreed practice protocols to support patient safety and continuity of care.
• Serve as a member of the team, collaborating with clinical and administrative staff.
• Provide cover for colleagues during sickness or annual leave when required.
• Contribute positively to team communication, service improvement and quality initiatives.
• Participate in training, induction and development activities to maintain skills and knowledge.

Qualifications & Experience

• Educated to GCSE level or equivalent.
• Excellent communication skills (written and oral).
• Strong IT skills and competency with Office and Outlook.
• Clear, polite telephone manner.
• Effective time management and organisational skills.
• Ability to work in a team and independently.
• Good interpersonal, problem‑solving and analytical skills.
• Understanding of confidentiality and safeguarding.
• Disclosing Check (DBS) required.

Desirable

• GCSE Mathematics & English (C or above).
• NVQ Level 2 in Health and Social Care.
• Experience in using SystmOne.
• Flexibility to work outside core office hours.
• Experience of working with the general public.
• Experience of administrative duties.
• Experience in a healthcare setting.

Benefits

• Salary of £13.16 an hour.
• Permanent contract.
• Full‑time, flexible working hours.
• Competitive benefits package including NHS Pension Scheme and Vivup employee benefits platform.

Job Details

• Reference number: A0676-26-0010
• Location: Liverpool Road Health Centre, 9 Liverpool Road, Luton, LU1 1HH, United Kingdom

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