Oracle Technical support

Responsibilities

• Provide second‑line Oracle support, resolving escalated incidents efficiently.
• Test and validate Oracle Fusion change requests to ensure safe deployment.
• Develop and maintain OTBI reports, dashboards, and SQL extracts for accurate insights.
• Ensure data integrity, security, and compliance with organisational policies.
• Manage user access (roles, licences, permissions) following least‑privilege principles.
• Support quarterly system updates, including testing, issue resolution, and post‑release validation.

Skills & Experience

• Strong organisational and time‑management skills with the ability to manage competing priorities.
• Confident communicator with effective stakeholder engagement skills.
• Proactive, detail‑focused, and able to perform under pressure.
• Experience resolving complex issues through cross‑team collaboration.
• Experience with Oracle HCM Cloud or similar enterprise HR systems.
• Knowledge of Oracle tools (OTBI, BI Publisher, APIs, OCI) and strong SQL skills.
• Understanding of data models, system security, and data privacy standards.
• Comfortable working in Agile or DevOps environments.

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