General Support

Company Profile

Smarter Technologies’ ability to flex and deliver small bespoke solutions and major transformation programmes is built on a model where the client’s needs and goals are prioritised over everything else.

Job Title

General Support

Working Hours

40 hours per week

Location

Ringwood/Newport, Wales

Key Duties and Responsibilities

Office 365 and SharePoint Administration

• Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability
• Administration, support, and configuration of MS Office O365 for staff
• Maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items)
• Maintenance and sustainment of additional complementary functionality for customer sub sites, lists, libraries, and content

General IT: End‑user support and training for hardware and software

• Training and educating end‑users on O365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook etc.)
• Providing end‑user support for all PC based hardware, applications, and services
• New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
• Maintain and provide support for all IT infrastructure
• Provide tier 1 and tier 2 support and troubleshooting
• Troubleshoot OS, network, and storage related issues

Qualifications

• Experience administering O365, Exchange, Azure Active Directory and SharePoint environment
• Help desk experience and ability to provide technical and end‑user support
• General knowledge of networking – IP, DNS, SMTP etc.

How to Apply

Send your CV and a letter of motivation to vacancies@smartertechnologies.com.

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