Customer Services Officer – Reading

Customer Service Officer (Salary £20 000 – 23 088 per annum, depending on experience).

Responsibilities

• Work closely with the Affinity Housing Staff Team and Wates to develop a seamless approach and provide a one‑stop service for residents living in the PFI contract area.
• Provide resident‑focused service and assume personal responsibility for solving issues effectively as they arise.

Qualifications

• Proven ability to deliver high‑quality customer‑responsive services.
• Effective organisational and time‑management skills.
• Ability to work effectively as part of a team.
• Commitment to equality of opportunity and valuing diversity.
• Able to represent the organisation effectively and to maintain and build relationships and partnerships with partners to the PFI scheme and all other stakeholders.

Application deadline: Friday 3rd May 2024.

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