IT Support Assistant – REF 1002

To provide hands on, first line IT Support to the Business and liaise with third party managed IT Support Providers where necessary.

Responsibilities

• Provide hands on, first line IT support to the business and liaise with third party managed IT support providers when necessary.
• Ability to troubleshoot hardware issues (desktops, laptops, printers & mobiles).
• Provide support to IT Hardware within the business, working alongside our IT and Operations Project Managers.
• Liaising with and escalating issues to third party software vendors and support partners to provide successful and timely resolutions.
• Performing setup, deployment & IT equipment provision to staff.
• Occasional hardware maintenance of PCs and printers.
• IT procurement & maintaining IT asset records.
• To assist and support the Project Managers with the delivery of new systems and technological enhancements.
• Opportunity to support data management, control and reporting.

Essential Skills / Qualifications

• IT Systems/ Support experience
• Good knowledge of Microsoft 365 premium office suite
• Knowledge of Active Directory Users & Groups
• Basic network comprehension of TCP/IP & DNS

Desirable

• Microsoft 365 Admin Centre experience
• Microsoft Dynamics Business Central & Mobile Nav
• Microsoft Teams & SharePoint admin
• Microsoft Excel / Power BI

Soft skills

• Excellent communication skills, written and verbal
• Ability to work with all levels of staff
• Proactive self-starter focused on system improvement
• Strong planning and organizational skills
• Able to work as a team and independently
• Ability to work calmly under pressure to tight deadlines
• Flexible and adaptable

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