Company: Perch Group
Location: Lancashire
Job Description:
Perch Group is looking for a Customer Escalations Officer in Lancashire to handle and resolve customer complaints effectively. This role requires a candidate who can manage escalations with empathy and ensure adherence to FCA regulations.
The successful candidate will demonstrate excellent customer service skills and be pivotal in improving service delivery by providing insights from customer interactions. The position offers a salary of £27,500 plus a bonus and supports flexible working arrangements.
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Posted: June 12th, 2026