Bank Support Worker – Domestic Abuse (Female)
The Nelson Trust is a leading charity supporting people affected by addiction, trauma and the criminal justice system to achieve recovery and long-term positive change. We are recruiting compassionate and reliable Bank Support Workers to join our team in Swindon. This residential service provides a safe, supportive environment for women experiencing domestic abuse and complex needs, including substance misuse, mental health challenges, and offending behaviours. You will play a vital role in ensuring the safety of residents while offering empathetic, trauma‑informed support.
Salary: £13.45 per hour
Hours: Zero hour contract
Location: Swindon
What Will You Do
- Maintain the safety and security of residents and the building at all times.
- Carry out regular property checks, including communal areas and resident rooms.
- Control access to the building and complete routine patrols.
- Provide practical and emotional support to women with complex needs.
- Manage incidents, emergencies, and complete accurate reports.
- Maintain records and deliver clear handovers between shifts.
- Promote a clean, supportive, and structured environment.
- Follow safeguarding, health & safety, and organisational procedures.
What We Offer
- Flexible bank working to suit your availability.
- Full training, including trauma‑informed practice and medication administration.
- Opportunity to gain experience in specialist supported housing services.
- A supportive and values‑driven team environment.
What We Are Looking For
- Experience or understanding of working with vulnerable women and complex needs.
- Knowledge of safeguarding procedures and a commitment to best practice.
- Ability to remain calm and professional when managing challenging situations.
- Strong communication skills and confidence in building therapeutic relationships.
- Good IT and administrative skills with attention to detail.
- Empathetic, non‑judgemental approach with strong professional boundaries.
- Commitment to equality, diversity, confidentiality, and safeguarding.
Applications for this position will be reviewed as they are received and the position will close once a suitable candidate has been appointed.
Due to the nature of the work carried out in our Women’s Centres this role is restricted to female applicants only in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1).
The Nelson Trust is committed to safeguarding, the successful applicant will be required to undergo an enhanced Children & Adults DBS check.
If you are a woman‑focused professional with a passion for supporting women in a holistic, trauma‑informed way, we want to hear from you! Apply now to join The Nelson Trust and help us make a difference.
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