Hospital Support Assistant – Zone 2 Laurel
Northern Lincolnshire and Goole NHS Foundation Trust
Closing date: 22 June 2026
Responsibilities
- Ensure National Patient Safety Agency Cleaning (NPSA) Specifications and Publicly Available Specification (PAS) are adhered to by implementing ward cleaning schedules.
- Carry out spot cleaning (eg floors, toilets) as required, dealing with spillages swiftly and efficiently, using the appropriate equipment and cleaning products for each specific task.
- Use and store chemicals correctly in accordance with Care of Substances Hazardous to Health (COSHH) procedures.
- Work efficiently to minimise disruption within the work area.
- Serve beverages direct to patients and prepare and serve meals, including collecting completed menu cards.
- Clean the ward kitchen, crockery, cutlery, and equipment to meet Environmental Health, departmental policies and procedures, and operate dishwashing machines.
- Maintain a high standard of personal hygiene and practices in accordance with the Catering Hygiene Policy/Food Handling Policy, and safely use cleaning materials, applying the appropriate mix ratio in line with COSHH.
- Promptly clear food and drink spillages and maintain patient tables and trays in a clean and hygienic manner, utilising the appropriate equipment and cleaning products for each task.
- Flush routinely the little used outlets (LUO) in line with the Trust Management of legionella and associated policies.
- Complete mandatory training within the specified timeframes and undertake any role‑specific training when required.
- Demonstrate leadership qualities by guiding and supporting new or less experienced staff during induction.
- Assist patients/clients during contact, especially in wards where communication barriers may exist.
- Provide verbal feedback to line manager or ward staff regarding patient comments, positive or negative.
- Report requisition or repair and maintenance of equipment to the appropriate person.
- Maintain work records such as fridge temperature checks, food temperature checks, cleaning and flushing of little used outlet records in line with departmental procedures.
- Participate in audits and surveys as necessary, recording faults and reporting them to the appropriate person.
Education and Qualification
- oLevel 1 English & Maths or equivalent spoken English and mathematics skills.
- Have gained or be willing to undertake food safety awareness training, or willing to undertake induction and on‑the‑job training to meet food safety standards required for the post.
- Previous experience of cleaning or catering within the NHS.
Occupational Experience
- General experience of cleaning or catering duties.
- Experience of working with customers.
- Experience of cleaning.
- Experience of catering.
- Previous experience of cleaning or catering within the NHS.
- Experience of working effectively within a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Employer name
Northern Lincolnshire and Goole NHS Foundation Trust
Equal Opportunities
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
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