As a Support Worker, you will be part of a passionate and supportive team, providing consistent, nurturing care to young people with a range of emotional, social, and developmental needs. No two days are the same, from supporting daily routines and education, to outdoor activities and personal growth, your role will have a direct, positive impact on the lives of the young people in your care.
You’ll help create a safe, warm, and stimulating environment, building trust and strong relationships while supporting young people to develop resilience, independence, and confidence.
What You’ll Be Doing
- Deliver personalised, trauma‑informed care that meets the individual needs of each young person
- Support daily routines, education, activities, and family contact
- Build meaningful relationships through empathy, consistency, and effective communication
- Contribute to key working sessions, handovers, and accurate record‑keeping
- Work collaboratively with colleagues, families, social workers, and other professionals
- Undertake sleep‑in shifts and flexible working hours to meet the needs of the home
- Identify and report risks, safeguarding concerns, and opportunities for improvement
Desired Qualities
- Caring, empathetic, and emotionally resilient
- A calm, thoughtful communicator who can build trust quickly
- Organised, reliable, and flexible
- Passionate about supporting young people to overcome challenges and achieve their potential
- Committed to working towards (or already holding) Level 3 Diploma in Residential Childcare (England)
Why Join Phoenix House
- Comprehensive training and development opportunities
- Flexible working through our bank system
- 24/7 emotional and wellbeing support
- A warm, supportive culture where your ideas are welcomed
- The chance to make a real difference every day, helping young people feel safe, supported, and empowered
Proud to be a Disability Confident Committed employer.
Salutem Care and Education is dedicated to protecting and promoting the well‑being of children, young adults, and vulnerable individuals. As part of our safer recruitment process, the successful candidate will be required to complete thorough pre‑employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks.
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