Northumbria Healthcare NHS Foundation Trust
Single Point of Access Call Handler Team Administrator
Closing date: 09 June 2026
Job Summary
Team members for the Single Point of Access service support the District Nursing and unplanned community response team, providing a mixture of call handling and administrative duties for the Community Response Team, District Nursing, Carepoint, Virtual Ward, and Two Hour Urgent Care Response services.
Based in the offices at our Seaton Delaval site, a standard shift will be a mix of duties depending upon the work needing support. Staff will use a variety of systems including Avaya and Liberty phone systems and IT systems such as PAS, SystmOne, Nerve centre, Outlook and Microsoft Office.
We are looking to recruit a diverse and flexible team with good people skills and ability to deal with customers over the phone. Team members need to be able to follow processes and work cooperatively within a team.
This service currently works 7 days a week 7am – 11pm with various shift patterns covering days, evenings, weekends and bank holidays.
Main duties of the job
To act as a first point of contact for service users, health professionals and other organisations wishing to access the service.
To support the team in the day to day running and maintenance of the Urgent Care Response Team by providing a high quality comprehensive secretarial and administrative support.
Job Responsibilities
- Call handling and admin support.
- Regular contact with visitors and the wider general public and communicate the remit of the service in the most appropriate format.
- Demonstrate excellent interpersonal skills to facilitate cross‐boundary working and relationships ensuring consistent information is provided across the client pathway.
Qualifications
Essential
- Good typing skills to RSA III/ECDL standard or equivalent experience.
- Good standard of general education.
Desirable
- Other secretarial/administrative qualifications.
Experience & Knowledge
Essential
- Previous NHS experience.
- Experience of working with service users of health/social care services with direct client contact.
- Experience of providing secretarial support using Microsoft Word, Publisher, Excel, Access, and PowerPoint to create service documentation and any other system or equipment as appropriate.
- Relevant experience as an administrator or secretary.
- Experience of minute taking and general administration of meetings.
Desirable
- Other secretarial/administrative qualifications.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer: Northumbria Healthcare NHS Foundation Trust – Manufacturing and Innovation Hub, Avenue Road, Seaton Delaval, NE25 0QJ, United Kingdom.
Contact for questions: Admin Lead Tyler Reavley, tyler.reavley@northumbria-healthcare.nhs.uk, 07411428143.
Pay scheme: Band 3 – £25,760 to £27,476 per annum. Contract: Permanent. Working pattern: Full‑time, flexible working. Reference number: 319-7980743IO-HAS.
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