Event Operations Assistant – Soho Farmhouse

The Role

At Soho House, the Events Operations Assistant is involved in providing exemplary service during various events and functions. The role plays a crucial part in ensuring that guests have a positive and enjoyable experience.

What’s in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to add children)
• Dental Plan (option to add children)
• Birthday Day Off
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Key duties

• Customer Service: Greeting and assisting guests in a friendly and professional manner, addressing their needs, and ensuring overall satisfaction.
• Table Service: Setting up and maintaining banquet or event tables, serving food and beverages, and clearing dishes in a timely and efficient manner.
• Communication: Effectively communicating with kitchen staff, bartenders, and other service team members to coordinate the smooth flow of the event.
• Attention to Detail: Paying close attention to details such as table settings, food presentation, and ensuring that guests’ requests and preferences are met.
• Problem-solving: Quickly addressing any issues or challenges that may arise during the event, such as handling special dietary requests or resolving guest concerns.
• Teamwork: Collaborating with other event staff, including servers, bartenders, and event coordinators, to ensure seamless execution of the event.
• Efficiency: Working efficiently to ensure timely service and contribute to the overall success of the event.
• Anticipate guest needs and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Breakdown, clean and set-up of tables, buffets, and food stations.
• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s origin, taste, and preparation methods; communicate guest requests including any special needs or requests to the kitchen.
• Retain menu information including all allergen notices.

What We Are Looking For…

• Passion for Food, drink and hospitality
• Strong attention to details
• Excellent customer service
• Fluent in English
• Organised and reliable
• Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions

Physical Requirements

• Must be over the age of 18
• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours

Pay Range

£15—£15 GBP

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